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Here are some answers to frequently asked questions by the Membership Development team. As new questions are asked, they will be added to this page.
1. Can I edit the content on the page that is copied?
Answer: Yes! Take a look at www.DDS.com/Dr_Grigoropolous. Jane changed the color of the font, but more importantly, she changed the first sentence to make it more relevant for this client since she spoke with the doctor last week instead of "today."
 2. Can I compose text in Word and paste it into the Wizard?
Answer: Yes, and no! Yes, you can compose text in Word but please paste it into Notepad, and then copy and paste from Notepad into the Wizard. There is formatting in Word you cannot see that does not work with the Wizard. Notepad removes the formatting. However, the edits you should be making are normally very minimal so I recommend just using the Wizard directly to make the edits but it is up to you to use what works best in your hands. Notepad is found under Accessories-Notepad as shown to the image to the right.
3. I entered a page name and it was already taken. What do I do?
Answer: If you enter a new page name and the Wizard says that page exists, simply choose another name. For example, if you named a new page Dr Smith, no one else can use the same page name. However, if you add an underscore instead of a space, then you will be fine.
www.DDS.com/Dr_Smith is different than
www.DDS.com/Dr-Smith. I recommend you use the syntax of Dr <last name> for the page name but you can use their first name if you so desire.
4. What is the link I send to the client?
Answer: When you enter Dr Smith as the new page name, the Wizard adds the dash automatically so link would be
www.DDS.com/Dr-Smith. Therefore the syntax for the link to send to the client is
www.DDS.com/ followed by the page name you entered. If you name the page Dr Smith, then the link is
www.DDS.com/Dr-Smith. Please note that the page names are not case sensitive and that I always use all caps for DDS and remove the http:// and the .htm. You don't have to but
www.DDS.com/Dr-Smith looks more impressive than
http://www.dds.com/dr-smith.htm.
5. How long will it take to get a client up and running?
We will be ready on our end within 24 hours after the signed contract and the New Client Questionnaire (NCQ) is received. If a client signs up for a Module1 or pre-designed site, we simply need to know which design they want and what the domain name is. If a client signs up for a custom site, we can get them online with a pre-designed site while the custom site is being created, and then simply change the skin to the new design once it is approved. What this means is that we will be ready way before the client since they need to provide the Content Needed from Clients (CNC) info. As a reminder, the contract, NCQ and CNC documents are found on the How to Get Started page you create for each client.
6. Are all 10 pre-designed templates available to Module1 clients?
Yes.
7. Is the Comparison Chart automatically updated on the How To Get Started page when we create new page for a client?
Yes.
8. Can you create a customized Comparison Chart page that does not have the fees?
No. When you create a new page for a client, the pages that are linked to the new page are linked to each other. In order to create a custom flow for one client, either you or me would have to create four new unique pages for this one client and the time involved exceeds the benefit.
9. Can a client keep an existing domain name and switch over to the DDS.com service?
Yes, as long as they own the domain name!
10. Does the client have to go get their own domain name and make sure it's available or do we get ideas from them as to what they want the domain name to be and see if it's available?
I would be surprised if this question is asked by the client prior to them signing up but it's good to know the answer. Any website must have its own unique domain name since no two people can use the same domain name. Most "good" domain names are taken but there is always a possiblity of a good name still being available. One of the questions on the NCQ concerns the domain name they want to use. We can register domain names for clients and help them come up with a good domain name if they want us to. The domain name policy is online at www.DDS.com/domain_name_registration. I would suggest that all domain name questions be addressed after they sign up or forwarded to me if they have specific questions. |
