We are co
nstantly updating our FAQ page and we reserve the right to
modify this page at any time. If your question(s) is not answered
below, please call us at 888.DDS.DMD.1 or contact us.
HIPAA (US) / PIPEDA (Canada) related questions
DDS Wizard and Domain Name related questions
Email related questions
What makes your service HIPAA/PIPEDA compliant?
Our service is HIPAA/PIPEDA compliant because any form that a
visitor to your website fills out online is on a secure server. When
the visitor clicks submit, that generates an email, which stays on our
secure server. When you check your email, you go to
https://mail.DDS.com,
which is also on a secure server. You can also configure your email
client such as Microsoft Outlook to make a secure connection to our
secure mail server. The transport from the webpage to the mail server
into Outlook is fully encrypted and secure, which meets all HIPAA
requirements. Please
learn more about our HIPAA/PIPEDA compliant service.
Will you sign a HIPAA Business Associates Agreement?
Yes. We actually have an agreement prepared that we will send
to you upon request when you sign up. All we need to know is if you are
a corporation, LLC, partnership, limited partnership or individual. If
you have you own agreement, please send it to us and we will be happy
to review it.
What do I receive when I sign up?
With our custom website service you get a website designed to
your exact specifications that you can easily edit by typing and
clicking. You get access to our patient education library of over 210
pages of dental specific content that is fully HIPAA/PIPEDA compliant.
You can use all of the content or you can choose what you want to keep.
You get an interactive map to your practice location. No other dental
website provider offers this service, which is designed to keep the
patient on your site instead of redirecting them to another website
simply to display a map. You get your patient registration forms
converted to a "
fillable format,"
as long as we are able to convert your forms. You get a website that
is optimized and submitted to the major search engines. You get two
free email addresses, which are hosted on our own servers, and you get
the highest quality of email service. If that isn't enough, you get
access to our proprietary Web Wizard, which lets anyone who can type and
click edit their own website. This website was created with the Web
Wizard, too, which says how much we believe in the flexibility of our
service. You can add unlimited pages, you get an unlimited amount of
data storage for your website, you get unlimited support, and you can
access your website 24/7 to edit your site whenever you want.
Additionally, you get full access to your website statistics so you can
view the traffic that your site is generating.
If I need help, what resources are available?
Our service is fully supported. We will make all requested
changes to your site within five business days. We also have an
extremely easy to understand
Help Center
that shows you step-by-step how to use the Web Wizard to add text,
upload images and files, how to create hyperlinks on your site, how to
add pages, etc. Additionally, we have short movies to show you how to
use our service on some of the pages in the Help Center.
Can you do it all for me?
Yes, we can. However, we need you to supply the content that
you want online to be "web ready" and these changes are free for the first three months after your site goes live online. Web ready means the text needs no editing, and
images are optimized. Please
learn how to optimize images,
which is very easy. There is a charge for us to optimize your images
that are not web ready. We can make any changes to the site in a short amount of time that include simply copying and pasting
content using the DDS Wizard. If we have to use any application outside of the
functionality of the Web Wizard then there is a charge of $125 per hour.
I have some changes I want to make on my site. Can I fax them to you?
No, we do not accept faxes when it comes to changes for your
website for several reasons. The first is we typically cannot read
handwritten requests. The second is we cannot copy and paste from a
fax. The last reason is that when we did accept faxes, some of them
were typed, which does not make good sense and it is poor time
management. If a document was faxed that was typed, it had to be
produced on a computer. If it was produced on a computer, then it can
be emailed instead of faxed. We try to be as accommodating as possible
but we work in a digital world, and faxes are not a good way for our
clients to communicate with us and for us to provide a quality service
to our clients.
Can I have a custom site instead of using the DDS Wizard?
All sites, except our Design-Ready sites, are custom
built. Most of our clients have a site custom designed to their
specifications but our service provides many options so choose the
option that fits your budget and your needs, and you can upgrade at any time just by paying the difference between what you paid and the fee for the upgraded service you select. Please see our
dental website comparison chart for details.
I approved my site design but now I want to make a change. What is the cost?
Once a design is approved, it then gets sliced into an actual
webpage, which means we take the static design image and make it come
alive by slicing the design into individual images. You can make any
design changes at any time for a fee of $100 per hour.
Is there a limit on the number of pages and the amount of storage space I can have on my website?
No, not at this time. You control what is on your site and how many pages you want.
Can you explain how the Smile Gallery library works?
Our Smile Gallery library contains before and after images of
many procedures in dentistry and you are welcome to display them on your
site. We strongly encourage you to add your own before and after
images since patients always want to see the actual treatment provided
by the doctors.
Can patients download New Patient Registration forms?
Yes, all you need to do is upload the form in either a text
document such as Word or in a PDF format. As part of the initial
registration fee, we convert your forms to "
fillable PDF's,"
which means your patients can fill them out online by typing in the
text fields, and then printing the form out and either faxing, mailing,
or bringing it with them on their next appointment. We need original
unfolded forms or we need electronic forms to be emailed to us. We
cannot convert forms that have heavy graphics and we cannot convert
forms that have light printing. If you need to make a minor change to a
form that we have already converted, there is only a $35 charge per
page to make the change.
Can I use Flash, AVI or other files to stream movies on my website?
Yes. Any file that can be uploaded can be used on your
website. We do recommended, however, that all movies files use the
Flash format since Flash is cross-browser compatible, meaning it will
display on PC's, Mac's, and other operating systems.
I have new photos I want to add to my site. What do I do?
You have complete control over the images, as well as all
content on your site at all times. We strongly suggest that you
optimize all images. Please view our online guide to learn how to
optimize images. Simply click the link to view our online Help Center
to
learn how to optimize images, which is very easy to do.
I have multiple locations.
Can I list my different addresses and does each address have its own
map? Is there any extra charge for the maps?
Yes. You can list as many addresses as you please and each
address can have its own map. No, there is no extra charge for each extra map.
I would like to add content to my site that you do not have. How does this work?
You are welcome to add any content to your site that you want as long as it does not violate our
Terms of Use
agreement. If you have content that you want to add, you can log into
your account, add a page, place the content, and publish your site in a
matter of minutes, or you can provide the content to us to place online
for you. All content provided to us must be "web ready." This means
all text formatting must be removed, all images must be optimized, and
we must be able to copy and paste the content you provide and then
publish the page. Sending links to an existing website that has the
content you want does not meet these requirements. You must also
specify the page name, and location where the new content is to appear
on your website. There is a $100 per hour fee if you don't have the
content and you would like for us to create it for you, or if the
content that you provide is not web ready.
What happens to our content if we decide to use another service?
You own any graphic designs that have been created specifically for
you and you are allowed to remove any personal content that you have
placed on your site. If you do not have a copy of your personal
content, we can provide you with any files that you need for a fee of
$100 per hour. Any content that we have created and placed on your
website is licensed to you for your use on our website servers.
This content has been copyright protected by the United State, and is our sole and separate property, which
you are not allowed to use on any other website without our express
written permission.
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I don't own a domain name but I
want to use one instead of my name. How do I go about getting the
domain and using your service?
The simplest way to accomplish this is to sign up for our service
and register a domain through us. The yearly cost for the domain name
is $20. Please click the link to learn more about our
domain name registration process.
I am in a group solo practice. Can we get a discount if all three of us sign up?
Yes, we do offer a volume price incentive. Please
contact us, or call us at 888.DDS.DMD.1 so we can review your particular situation.
Are you websites editable using a Mac?
Yes, we recommend that all users use Firefox, which is a free download at www.mozilla.com.
Can I use Outlook, Mail or any POP3, IMAP email client to check my email?
Yes, you can use Outlook or any POP3 client such as Mail for
Mac, Entourage, Thunderbird, etc. to check your mail. Additionally, our
email is protected with anti-virus filters and with anti-spam filtering
on the mail server. We still strongly suggest you use anti-virus
protection for each computer to check your email as a secondary line of
defense.
Do I need more than one E-mail address if I am a sole practitioner?
At a minimum, we recommend that the doctor have a unique email
address and the office have a unique email address. The doctor could
use
Doctor@YourDomain.com. The office manager, hygiene, and staff could have their own addresses for business purposes. For example,
Shirley@YourDomain.com,
hygiene@YourDomain.com or
info@YourDomain.com are some of the additional ways our members use E-mail. The name of each email address is fully customizable.
I want to use my current email address but I want to use your website service. Is this possible?
Yes, you can use our website service without using our email
service. The cost is the same. However, we can't guarantee your email
service will be HIPAA compliant if you are not using our secure email
service.
Other service providers provide more emails for free, why don't you?
We offer a
premium email service
that is superior to most other providers. Our email service is secure,
it is protected with anti-virus filters, and anti-spam filters, and you
can also synchronize your data with our email server.
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